Shipping policy

ATTENTION: Order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential delays due to a high volume of orders or postal service problems that are outside of Ruby Rugs control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $22.30 flat rate shipping to the United States. 

Shipping option	Estimated delivery time	Price
Standard 0lb-1lb	3 to 4 business days	$6.90
Standard 1lb-5lbs	3 to 4 business days	$9.90
Economy 0lb-5lbs	5 to 8 business days	$4.90
Economy 5lbs-70lbs	5 to 8 business days	$19.90
Economy $50 and up	5 to 8 business days	Free

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at rubyrugs2024@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Note: UPS cannot deliver to a PO Box. A shipment addressed to a PO Box can experience delays, is not covered by any UPS service guarantees, and is assessed an address correction surcharge.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at rubyrugs2024@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at rubyrugs2024@gmail.com.